Role: Gallery Shop and Front of House Manager
Salary: $70,000 per annum, pro rata + 12% superannuation
Full-time, 12-month contact, renewal options

See Full Position Description

About the role

The Institute of Modern Art (IMA) is looking for a highly motivated, enthusiastic, and experienced retail manager for the role of Gallery Shop and Front of House Manager. This is a fantastic opportunity for a candidate with a retail background who is interested in shaping the experience of visitors to the gallery.

The Institute of Modern Art is entering an exciting period of growth. The Gallery Shop Manager and Front of House Manager is integral to this success through driving the strategic expansion of the IMA Gallery Shop through in-person and eCommerce activities.

Reporting directly to the Assistant Director Development you will be responsible for the daily running of front of house, overseeing all retail activities, organising and hosting retail events, assisting public programs where required, and supporting the IMA team with general administration.

The workdays of this role are to be negotiated with successful applicant. This is a full-time, five day a week position with regular hours (37.5) between 09:00–18:00 Tuesday to Sunday. The ideal candidate will be available to work one weekend day in addition to four weekdays. Occasional support of after-hours events will be compensated with time off in lieu.

Key working areas

1. Stock and Suppliers — Actively identifying and procuring shop products such as publications on art, design, art history and critical theory; and art objects from local artisans and makers.
2. Audience Engagement and Events — Grow the IMA’s audiences through creating an inviting atmosphere, maintaining sales relationships, and hosting Gallery Shop events such as the annual Zine Fair and Maker’s Market to engage with our local community.
3. Financial Management — Reconciling and reporting on financial activities to meet monthly and annual targets.
4. Digital Marketing and E-Commerce — Inform the IMA Gallery Shop digital marketing strategy through market research and competitor analysis.
5. FOH staff and Customer Service — Manage Front of House staff including scheduling, training, and general supervision to ensure all visitors are greeted, sales are correctly processed, and queries are answered.
6. Visual merchandising and gallery upkeep — Day-to-day management and care of front of house, inclusive of daily opening and closing of the gallery.

Application Process

Interested applicants are encouraged to enquire about the position by contacting Odette Miller, Assistant Director Development on (07) 3252 5750 or by emailing recruitment@ima.org.au.

Applications must consist of a cover letter (one-page maximum) addressing selection criteria, a CV, and the names and contact details of two professional referees emailed as a single Word document or PDF with your name and the position title as the document’s name.

Applications should be addressed to Odette Miller at recruitment@ima.org.au by Wednesday 15 April 2026.

The IMA values diversity in the workplace. Aboriginal and Torres Strait Islander people, people with disability, LGBTIQA+ people, and culturally and linguistically diverse applicants are strongly encouraged to apply for this position. Please contact us if you require any adjustments during the recruitment process.